Shipping Policies: Ordering online just got better! We ship all in-stock orders the same business day if ordered by 7:00pm Eastern (so long as the item is in stock). Occasionally products become sold out and are placed on back order. In such a case, if it is going to take more than 4 business days to send out your order, we will contact you and let you know, giving you an ETA and the option to cancel the order.
How long will it take to get my order? Once your item is shipped, transit time for USA orders typically ranges from 2-6 business days depending on your distance from our warehouse (San Diego, California). International shipping (outside of the USA) takes much longer (up to 2-3 weeks in some cases). If you are in need of an item quicker than ground allows for, we offer 3-day 2-day and Overnight delivery for an additional charge. Please keep in mind that shipping companies do not count Saturday, Sunday, or Holidays when calculating the number of days in transit. If you have already placed an order, you can track it via the link in your order confirmation email at any time.
How much is shipping? Ground shipping is FREE for all Contiguous USA orders over $100.00. USA Orders under $100.00 shipping by ground will incur a flat $12.99 shipping fee. International shipping is not free in any case. International orders (Besides Canada or UK) will not show any shipping charges at the time of the order. We will contact you once we receive your order with the shipping charges and options, giving you the chance to either approve or cancel the order.
SALES TAX: If you are ordering outside of the state of Tennessee, you won't be charged tax by us.
Tennessee residents will be charged 7.75% sales tax.
DAMAGES: While rare, damages do happen occasionally. If you receive a damaged package, contact us within 72 hours and we will handle the rest. Please don't wait to contact us, as we have a limited time to file damage claims with the shipping company. A replacement typically leaves our warehouse within 24 hours. We ask that you save the packaging in case the shipping company wants to inspect it.